[Ebook] What will the web of the future look like?

Expectations of the consumers have dramatically changed those last years.

What's in the Ebook?

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It is no longer sufficient to simply offer a range of services to attract new consumers or increase the loyalty of existing customers. Brands need to develop a new approach, which takes into account the human factor.

ebook-web-of-the-future-mockup  

Customer Experience (CX) is at the heart of companies' online approach. In the coming years, ArtificialIntelligence will enable them to go even further, by creating a highly personalised navigation experience, from the interface to the content displayed and semantics used.

Through this ebook, our CX consultants reveal the upcoming trends regarding websites:

  • Hyper-personalisation
  • Predictive marketing
  • Personal assistants
  • Semantic AI

Chapters list

Page 4 - Personnalisation taken to the extreme

Page 6 - The emergence of predictive marketing

Page 7 - Personal assistants

Page 8 - Semantic AI

Page 9 - Going further

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